ORDERS

How do I place an order for the hemp-based wellness product?

You can easily place an order via our website by browsing our products and adding them to your cart. Once added, follow the prompts to complete the checkout process by providing your shipping and payment information.

What payment methods are accepted for orders?

We accept all major credit cards (Visa, MasterCard, and American Express).

Can I modify or cancel my order after it has been placed?

Unfortunately, once an order is processed, modifications and cancellations may not be possible. Please contact our customer service at support@sundae.flowers for support.

Is there a minimum order requirement?

No, we do not have a minimum order requirement. You can order as little or as much as you need.

Are there any discounts or promotions available for bulk orders?

Please contact our sales team for more information on mass orders.

Will my package be discreet?

Your packages will arrive in a discreet white bubble mailer with minimal branding.

Will I require a signature for delivery?

A signature is not required for delivery.

Returns

What is the return policy for the hemp-based wellness product?

Please refer to our return policy page for more details, or contact our customer service at support@sundae.flowers as we will get in touch with you as soon as possible.

How do I initiate a return or exchange?

Please refer to our return policy page for more details, or contact our customer service at support@sundae.flowers as we will get in touch with you as soon as possible.

Are there any specific conditions for returning a product?

Please contact our customer service at counselor@sundae.school, and we will get in touch with you as soon as possible.

What is the timeframe for returns and when can I expect a refund?

Please refer to our return policy page for more details, or contact our customer service at support@sundae.flowers as we will get in touch with you as soon as possible.

Are shipping costs refundable in case of a return?

Please refer to our return policy page for more details, or contact our customer service at support@sundae.flowers as we will get in touch with you as soon as possible.

THC Product Information

Do your hemp-based wellness products contain THC?

Yes, most of our products contain delta-9 in varying amounts. Amounts in mg will be listed clearly in each product description page.

What is the THC content in your products?

Please refer to each product page for details & test results.

How is THC regulated in your products to comply with legal standards?

We go through testing and oversee all production to ensure compliance with legal standards. We’re constantly monitoring the landscape of Delta-9 and its regulations.

Please refer to each product for its certificate of analysis (COA).

Can THC-free options be requested or purchased?

At the moment, we do not offer any un-infused options.

Are there any potential psychoactive effects associated with your THC levels?

Delta-9 is considered psychoactive. We suggest starting off with the lowest dose (1mg) and working your way up to where you're comfortable. This varies from person to person. If you have concerns, it is always advisable to check with a healthcare professional, and reach out to our team with any questions.

Will I fail a drug test if I consume your products?

Unfortunately, yes. No tests exist that can differentiate between Delta-9 and the various Recreational or Medical THC cannabinoids. Even trace amounts of cannabinoids that are found in full-spectrum CBD can trigger a positive test result, so depending on your circumstance: please use at your own risk!