Shipping policy

To purchase Mochi Gummies you must be 21+ years of age. By being on this site, you’re agreeing that you are of legal age at the time of purchase and abiding by your state laws. We require you to enter in your date of birth to verify your age to access this site, and to affirm that you are 21+ prior to checkout. Any user deemed in violation of our Terms and Conditions will have their accounts banned from ordering on Sundae Flowers.

  • We offer free shipping for domestic (US) orders over $69.
  • We  currently do not offer any international shipping.
  • We process orders Monday through Friday, which can take up to 1-5 business days, following 2-7 days in transit (weekends and holidays don't count). Please allow the carrier at least 1 week to update your tracking number once you receive your tracking. Please note that carriers may take longer to update tracking during holidays. 
  • Cancellation requests must be submitted to Customer Support as soon as possible after your order is placed.
  • We will make every reasonable effort to accommodate cancellation requests; however, during peak periods and orders placed over the weekend, any order changes or cancellations are not guaranteed. Orders that have already entered processing, fulfillment, or have been shipped cannot be canceled.
  • If your cancellation request is approved before your order is processed for shipment, a full refund will be issued to your original payment method.
  • If your order cannot be canceled, you may be eligible to return eligible products in accordance with our Refund and Return Policy.
  • For subscription orders, Subscriptions must be paused or canceled through your account or by contacting Customer Support 48 hours before your next renewal date. See Sundae Flowers Subscription Policy.
  • Once your order is shipped in our discreet packaging, you will receive an e-mail with your tracking information. Please be sure the correct email and shipping address is inputted when placing your order. Sundae Flowers is not responsible for any delayed, missing, lost, or stolen packages. After the packaged goods are shipped out of our fulfillment center, we are not held liable.
  • The customer is liable for making sure the shipping information is correct prior to fulfillment. Shipping information is filled out at check out by the customer. Please contact the carrier directly with any shipping related issues using the tracking number provided.
  • If your package is delayed, we ask that you reach out to USPS to file a missing mail claim before reaching out to us for further help.
  • If your package is missing, lost or stolen, we ask that you reach out to the courier to file a claim. After this is completed, please reach out to us with that claim number, so that we can find an appropriate resolution. 
  • If your package is returned back to us for insufficient address, Sundae Flowers is not responsible for shipping fee’s for the item to be re-delivered to the corrected address. We make every attempt to check that the address is correct prior to shipping.
  • If you were shipped an incorrect order, or damaged packaging  please contact our help desk immediately with the contents of the order and photos and packaging label. We will make every effort to get you the correct package ASAP.
  • Please note that receiving products while maintaining an active chargeback may result in a permanent restriction from placing future orders on our site.
  • If your item is listed as PRE-ORDER, it is expected to ship within the window noted on the product page and we will not be able to accommodate 2-day or overnight shipping. If you have a pre-order item in your cart, your entire order will ship once we receive the pre-order items. Remember - God has a plan 4 u. Your order will come in the time window we promised, and if you are not comfortable with it, we recommend you do not pre-order.

For more information reach out to us through our help desk.

Customer Support Hours are Monday-Friday 10 AM - 4:20 PM EST.