Refund policy
Sundae Flowers will accept exchanges and returns on domestic orders of any unused, unworn, unwashed, undamaged, and, in some cases, unopened merchandise within 14 days of delivery with the following exceptions:
- Mochi gummies cannot be returned once opened. We care about your satisfaction, so please reach out to our help desk within 14 days of delivery with any inquiries. After this period, all sales are considered final sale. Bundle & subscription purchases are valid for a refund if the packaging hasn't been opened within 14 days of delivery.
- Orders that have a discount or promo code applied are not eligible for a return or refund.
- You can access your order and start a return by logging into your Sundae Flowers account. Please make sure to use the same email address you used for your order!
- Please note that original shipping cost, return shipping cost and handling fees are not refundable. Refunds will be issued to the original payment of a store credit method when the returned merchandise is received and inspected at our warehouse.
- We do not accept any returns of opened mochi gummies, underwear, swimwear, socks, face masks, hats, accessories, and items on sale.
- Any item(s) purchased on sale or using a promotional code are final, and cannot be returned for a refund. If we receive an unapproved returned sale or discounted item, no refund will be issued.
- Customers are responsible for return shipping cost and handling fees.
- Customers must contact us and receive approval prior to creating a return label outside of our self-service return system. Failure to obtain approval before processing the return may result in return shipping fees not being waived. Return shipments for mochi gummies should be made using priority mail or 2-day shipping and include tracking. If you plan to use a carrier of your choice, you must adhere to our guidelines of 2-day shipping and include tracking. Any returns made outside of these guidelines will not be refunded.
- Returns must be delivered within 14 days of opening a return.
- We do not allow exchanges at this time.